Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Top Online Casinos. We research new online casinos, read the bonus terms line by line and publish what we find. If something on kristinhassan.com looks wrong, out of date or unclear, tell us and we will check it.
One thing to be clear about before anything else: we are a comparison and review publisher, not a casino operator. We cannot see your account, process a deposit, release a withdrawal or reverse a closed bonus. Those requests have to go to the casino's own support team. What we can do is explain how a term usually works, point you to the right complaints route, and correct our own coverage.
How to reach the editorial team
Email is the only channel we operate, and it is read by a person. Write to [email protected] and include, where it applies:
- the page on kristinhassan.com you are writing about
- the casino brand involved, if any
- the date you saw the information — offers and state availability change without notice
- a screenshot or the exact wording of the term you are questioning
We aim to reply within two business days. Corrections that involve checking an operator's current terms can take longer, because we verify against the casino's published pages before we change anything.
Why readers usually write to us
| Enquiry | What we can do | Where it really belongs |
|---|---|---|
| A bonus percentage or free spins figure looks wrong | Re-verify against the operator's terms and update or remove the claim | With us |
| Wagering requirement or max bet dispute | Explain how the term is normally applied and what to look for in the T&Cs | Casino support first, then the state regulator |
| Withdrawal delayed or held for verification | Explain typical KYC and source-of-funds checks | Casino support, then the regulator or the licensing body named in the footer |
| Casino is not available in my state | Explain how state licensing works and check what our page says | With us, if our page is inaccurate |
| Partnership or affiliate enquiry | Route it to the commercial contact — it does not reach the review desk | With us |
| Gambling harm or self-exclusion | Point to independent US support services | 1-800-GAMBLER and your state program |
How we make money, and what that does not buy
Some links on this site are commercial. If you open an account through one, Top Online Casinos may be paid a commission by the operator. You pay nothing extra, and the commission does not decide where a brand sits in a list. Our editorial ratings are our own assessment of terms, transparency and player protections. If you ever think a ranking reads like an advert, say so in an email — that is exactly the kind of message we want.
Commercial contacts are handled separately from the review desk. An operator can ask us to look again at a factual claim. It cannot ask for a rating change, and we do not sell placement.
Questions about specific casinos we cover
Most reader mail is about the headline offers on our top lists. Here is the context we most often end up supplying, using three of the brands we currently rank highest. Every figure below is the operator's advertised offer, not a tested outcome, and all of them carry conditions you should read in full on the casino's own terms page before depositing.
Raging Bull — the biggest advertised number, and the most terms to read
Raging Bull sits at the top of our list with an editorial rating of 10.0, and it generates more reader questions than any other brand we cover, mostly because of the size of the headline: 410% up to $10,000 plus 50 free spins. Large match percentages like this are the ones where the detail matters most — the maximum bet allowed while a bonus is active, whether the free spins are tied to one specific game, and whether a cashout cap applies to winnings from the bonus portion. The limitation we flag to readers: a 410% match is only reachable with a substantial deposit, and the advertised ceiling has very little to do with what a typical player will actually clear. Check the playthrough multiple and the max-bet rule before you opt in, because breaching either usually voids the bonus balance outright.
Magician Bet — no wagering, which is rarer than it sounds
Magician Bet earns its 9.9 for a different reason: the advertised 101% No Wagering offer removes the single thing readers complain about most. If a bonus genuinely carries no playthrough, winnings are withdrawable without clearing a multiple first. That is the most consumer-friendly structure in the bonus market and it is why this brand ranks second despite a far smaller headline figure than Raging Bull. The catch to look for: no-wagering offers usually compensate elsewhere, typically with a lower maximum bonus amount, a tighter expiry window, or a cap on how much of the bonus winnings can be cashed out. Read the offer page before assuming "no wagering" means no conditions at all.
Slots of Vegas — game-specific spins
Slots of Vegas is on our list at 9.7 for a 375% bonus plus 50 free spins on Cash Chaser. It is a useful example of a pattern readers should recognize: spins attached to one named title. That is fine if you like the game and less useful if you do not, because the spins cannot normally be moved elsewhere. The limitation: a named-game spin package plus a high match percentage tends to come with slot-only contribution rules, meaning table games and live dealer play count little or nothing toward any wagering attached to the cash portion. If you mainly play blackjack or roulette, this offer is a poor fit and you should say so to yourself before you claim it.
Other brands on our top list — Uptown Aces at 9.6 with a 600% new-player offer, Card Crush, Zumba Cards, BetUS at 9.5 with 200% up to $4,000, Amazon Jackpots, Slots and Casino with 500% up to $2,500 across three deposits, and Bets.FM with a 225% deposit bonus plus 225 free spins — follow the same rule. The advertised number is the marketing; the terms page is the product.
Money questions we get asked to explain
We cannot move your money, but we can explain the mechanics. The most common ones:
- Minimum deposits. Most US-facing casinos set a floor, and a bonus often has its own higher qualifying minimum. Depositing below the bonus threshold usually means the offer simply does not apply — it is not reversible afterward.
- Payment methods. Availability varies by operator and by state. Debit cards are the most widely accepted; credit card deposits are sometimes declined by the issuing bank regardless of what the casino accepts. ACH transfers and bank wires are common for larger amounts, e-wallets where offered, and PayPal only at operators that specifically support it. Never assume a method works until you see it in your own cashier.
- Withdrawal timing. Advertised processing times are the operator's own claim, not something we have measured. The real variable is verification. First withdrawals almost always take longest because identity checks run then.
- Fees and limits. Check for per-transaction fees, minimum withdrawal amounts, weekly or monthly caps, and separate caps on jackpot payouts. These sit in the terms, not the promotion.
- Bonus cashout caps. A win from a no-deposit or free-spin bonus is frequently capped at a fixed dollar amount no matter what the screen showed.
Verification, delays and disputes
If you email us about a held withdrawal, the first thing we will ask is whether KYC is complete. Licensed operators are required to verify identity, address and sometimes source of funds before paying out. That means a government ID, a recent utility bill or bank statement, and occasionally documentation of where larger deposits came from. Submitting clear, in-date documents the first time removes most delays.
If the account is verified and the payment is still stalled, the order is: the casino's own complaints procedure in writing, then the regulator or dispute service named in the site footer of a state-licensed operator. Keep the transaction IDs and timestamps. We can tell you what a term appears to mean; we cannot adjudicate, and no publisher can guarantee a payout.
What we cover beyond the casino floor
Readers sometimes write assuming we only look at slots. We cover the whole catalog an operator offers, because the game mix decides whether a bonus is usable: slots including progressive jackpots, where RTP and volatility are the two numbers worth knowing; table games such as blackjack, roulette and baccarat, which are frequently excluded or heavily discounted in wagering calculations; live dealer rooms streamed with human croupiers; and the software providers and random number generators behind them. Several of the brands above also run sportsbook and poker products alongside the casino — BetUS is the clearest example — and those sit under different promotions, different wagering rules and sometimes a different wallet. A casino bonus rarely carries over to sports betting, so check which product an offer belongs to before you deposit.
We also field questions about mobile play. Most operators now run browser-based mobile casinos rather than a downloadable app, and game availability on mobile is occasionally narrower than on desktop. If a page of ours claims an app exists and it does not, that is a correction we want.
Eligibility, state law and who can play
You must be at least 21 to use the operators we cover, and legal online casino play in the United States is decided state by state, not federally. A handful of states license and regulate real-money online casinos; many do not, and separate rules apply to sweepstakes and social casino models, which use virtual currencies rather than direct cash wagering. Federal law governs areas such as interstate wire transmission and payment processing, while the license that actually authorizes an operator to take your bet comes from a state regulator.
Two practical consequences. First, an operator accepting a US signup is not the same as being authorized to serve players in your state — always check the licensing information the site publishes and your own state's rules. Second, geolocation checks are routine at state-licensed sites, and playing from outside a permitted state will block your account or your withdrawal. If our coverage misstates availability where you live, that is a correction worth sending, and it is the one we act on fastest.
Readers comparing US options against overseas-licensed alternatives sometimes ask about our non-GamStop casino coverage, which is written for a different regulatory context entirely. Availability and protections differ, and nothing there should be read as advice about what is permitted where you live.
If gambling has stopped being fun
Write to us if you need pointing in the right direction, but do not wait on our reply. The National Problem Gambling Helpline is available 24/7 at 1-800-GAMBLER, by text and by chat. Licensed operators must also offer deposit limits, loss limits, session reminders, time-outs and self-exclusion inside the account settings; state-run self-exclusion programs cover every licensed site in that state at once. Third-party blocking software can restrict gambling sites across your devices. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
Accuracy, sourcing and corrections
Everything on this site is desk research: we read operator terms, licensing pages and regulator publications. We do not test accounts, place bets or make withdrawals, and we never present an operator's advertised processing time as a measured result. Editorial ratings are our own judgment, not aggregated customer reviews. Offers and terms on this page were checked on Sep 25, 2026, and they change frequently — the casino's own page is always the authority.
Corrections are handled by Kelsey Palmer and the editorial desk. Send the page, the claim and what you believe the correct position is. If you are right, we change it and we do not quietly backdate the page.
Whatever the reason you came here — a factual challenge, a term you cannot parse, or a partnership question — one email to [email protected] is enough to start it. Take your time with the detail; it makes the reply more useful.